Refund Policy
Return & Refund Policy
At Tech & Tonic, we strive to provide quality products and excellent service. Because our products are fulfilled through third-party dropshipping suppliers, all sales are subject to the following Return & Refund Policy.
By placing an order, you agree to this policy.
Reporting a Problem
You must contact us within 7 calendar days of delivery.
Your request must include:
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Order number
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Full name
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Description of the issue
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Clear photographs or videos showing the defect or damage
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Photos of the shipping packaging, if applicable
Failure to provide sufficient documentation may result in denial of your claim.
Return Authorization
If a return is approved, you must receive authorization from Tech & Tonic before sending any item back.
Returns sent without prior authorization may be refused.
Do not send products to the address on the package unless instructed to do so.
Condition of Returned Items
Approved returns must:
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Be unused whenever possible
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Include original packaging
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Include all accessories and components
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Be received in the condition specified in the return authorization
Items showing misuse, modification, abuse, or excessive wear may not qualify for a refund or replacement.
Non-Returnable Items
The following items are not eligible for return unless required by law:
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Clearance or final sale items
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Gift cards
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Downloadable or digital products
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Personalized or custom-made products
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Opened software or digital licenses
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Products damaged after delivery due to misuse or improper handling
Refund Method
If a refund is approved, it will be issued to the original payment method used for the purchase.
Shipping charges, expedited shipping fees, taxes (where permitted by law), and other non-product charges are generally non-refundable.
Refunds are processed after approval and may take several business days to appear, depending on your financial institution or payment provider.
Order Cancellations
Orders may be canceled only before they have been processed by our fulfillment partners.
Once processing or shipment has begun, orders cannot be canceled.
Chargebacks
If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.
Submitting a fraudulent or abusive chargeback may result in the suspension of future purchases and the presentation of relevant documentation to your payment provider during the dispute process.
All Sales Are Final
Unless otherwise required by applicable law or specifically stated below, all sales are final.
We do not accept returns or issue refunds for:
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Buyer's remorse
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Accidental purchases
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Incorrect products ordered by the customer
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Products no longer wanted
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Minor cosmetic packaging damage that does not affect the product itself
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Delays caused by shipping carriers, customs, weather, or other events outside our reasonable control
Eligible Refunds or Replacements
We may, at our sole discretion, provide a replacement, store credit, or refund only if:
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You received the wrong item.
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The item arrived significantly damaged.
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The item arrived defective upon delivery.
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Your order was lost in transit and confirmed as undeliverable by the shipping carrier.
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The product was never delivered due to our fulfillment error.
In these cases, we may choose to replace the item instead of issuing a refund.
Limitation
Nothing in this Return & Refund Policy limits any rights that cannot be waived under applicable federal or state law.
Contact Us
For questions regarding returns or refunds, please contact:
Tech & Tonic
Email: vanbickers@gmail.com
Phone: (847) 668-3033
Effective Date: July 30, 2026